"I can't count how many times I've pulled into a parking spot marked for a van, and by the time I get out and slide open the door to lower the ramp, someone pulls into the spot that is clearly marked with diagonal yellow lines, meaning don't park there. One time, this oblivious jerk pulled in so close, he actually snagged my shirt with his side mirror. I got so angry, as he swung his door open to get out of the car, I actually unfolded the ramp, stopping it just short of hitting his window and blocking him in. Of course, the one who's in the wrong is always the loudest and in his case, the most foul-mouthed. Tommy wheeled up to the doorway and leaned out and drowned him out, pointing out the very visible sign in front of his car that even said, no parking. Do you know what that idiot said, when we had proof that he was in the wrong?"
"He threatened to sue you if you didn't get out of his way? Did you come back to your van to find it keyed?" Natalie guessed.
"We've had that happen when we've had altercations with people." Claire sighed and leaned back in her desk chair. "He said that he knew the owners of the shopping center didn't care… ahem… diddly squat about the handicap parking regulations, and nobody was going to ticket him, so if we didn't want to be blocked in, we had to move, because he wasn't."
"What did you do?"
"I just stood there. Tommy, who can out-lie every politician ever born, pulled out his cell phone and told him we were friends with one of the owners, and offered to call and have him come over and state the shopping center's policy. When mister potty-mouth called Tommy a liar, Tommy picked up the controls for the lift and started lowering it.""Scratched the jerk's paint?" Natalie was surprised and amused to realize she hoped that was what happened.